This Privacy Policy describes how spingo ("spingo," "we," "us," "our") collects, uses, stores, shares, and protects the personal data of Members and visitors to the spingo platform at spingo.club. spingo is committed to handling your personal information responsibly and in accordance with applicable data protection law. Please read this Policy carefully before registering an account or submitting any personal information to spingo.
spingo operates the online gaming and sports betting platform available at spingo.club ("the Platform"). References to "spingo," "we," "us," and "our" in this Privacy Policy refer to the legal entity operating the spingo platform under its applicable gaming licence. spingo is the data controller responsible for the personal data of its Members and platform visitors.
If you have any questions about this Privacy Policy or about how spingo handles your personal data, you may contact our data protection contact at [email protected] with the subject line "Privacy Enquiry." We aim to respond to all privacy-related enquiries within 10 business days.
When you create a spingo account, we collect the following personal data:
To comply with our licensing obligations and anti-money laundering (AML) requirements, spingo is required to verify the identity of its Members. We may collect:
When you make deposits, place bets, or request withdrawals through the spingo Platform, we collect:
When you access the spingo platform, our systems automatically collect certain technical data including:
If you contact spingo through live chat, email support, or any other communication channel, we will retain records of that correspondence including the content of your messages, the date and time of each interaction, and the outcome or resolution of any support ticket raised.
spingo collects your personal data through the following means:
spingo uses the personal data it collects for the following purposes:
spingo processes your personal data on the following legal bases:
spingo does not sell your personal data to third parties for their independent commercial use. We share your personal data only in the following circumstances:
The spingo platform uses cookies and similar tracking technologies to operate and improve the platform experience. The categories of cookies we use are as follows:
You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair platform functionality and may prevent you from logging in to your spingo account.
spingo retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our licensing obligations. Specific retention periods include:
When data is no longer required to be retained, spingo will securely delete or anonymise it so that it can no longer be associated with an individual Member.
spingo implements technical and organisational security measures appropriate to the risk level presented by the processing activities described in this Policy. Security measures in place at spingo include:
Notwithstanding these measures, no data transmission over the internet and no system is completely secure. spingo cannot guarantee absolute security of data transmitted to or stored on the platform. Members are responsible for maintaining the security of their own login credentials and for using secure and private internet connections when accessing their spingo account.
Subject to applicable data protection law, you have the following rights with respect to your personal data held by spingo:
To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Subject Rights Request." We will acknowledge receipt within 5 business days and complete your request within 30 days, subject to identity verification requirements. Some rights are subject to exemptions and may be limited where processing is required for legal compliance or fraud prevention purposes.
The spingo platform is strictly for adults aged 21 years and above. spingo does not knowingly collect, process, or store the personal data of individuals under the age of 21. If you believe that a minor has registered an account with spingo or has provided personal data to us, please contact us immediately at [email protected]. Upon verification, we will take immediate steps to close the account and delete any personal data collected from the minor concerned.
The spingo platform may contain links to third-party payment processors, game providers, or other service partners. These third-party sites and services are governed by their own privacy policies, which spingo does not control. spingo accepts no responsibility for the privacy practices or content of third-party websites. We encourage you to review the privacy policy of any third-party service before submitting personal information to them.
spingo may transfer personal data to servers or service providers located outside Malaysia, including in jurisdictions where data protection laws may differ from those in Malaysia. Where such transfers take place, spingo ensures that appropriate safeguards are in place — such as standard contractual clauses or equivalent transfer mechanisms — to protect your personal data to a standard equivalent to that required under applicable Malaysian data protection law.
spingo reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to Members via email to the registered account address and/or by a notice displayed upon login to the spingo platform. The date of the most recent update is displayed at the top of this Policy. Your continued use of the spingo platform following any update to this Policy constitutes your acceptance of the revised Policy. We recommend that you review this Privacy Policy periodically.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by spingo, please contact us:
This Privacy Policy was last updated on 1 June 2026. Previous versions are available upon request by contacting [email protected].
These cards highlight how spingo protects your personal data. They are a summary only — the full Privacy Policy above governs in all cases.
spingo does not sell your personal data to third parties for their independent marketing use. Your data is used to operate your account, process your transactions, and meet our legal compliance obligations — nothing more.
Every connection between your device and the spingo platform is encrypted with 256-bit SSL/TLS. Your login credentials, payment data, and personal details travel encrypted and cannot be read by parties intercepting your connection.
You have the right to access, correct, delete, and export your personal data held by spingo. Requests are handled within 30 days. Marketing consent can be withdrawn at any time from your account settings or by emailing [email protected].
Identity verification at spingo is conducted by licensed third-party KYC providers operating under contractual data processing agreements. Your identity documents are not stored in an unencrypted format and are not shared beyond verification and compliance purposes.
spingo retains your data for defined periods set by our licensing and legal obligations — typically 5 years for AML-related data from account closure. After the applicable retention period, your data is securely deleted or anonymised.
Marketing emails and SMS from spingo are sent only where you have given explicit consent. Every marketing communication includes an opt-out mechanism. Opting out of marketing does not affect your ability to receive essential account and transaction notifications.
Your privacy is protected from the moment you join. Thousands of Malaysian players trust spingo with their data — and their MYR. Join them on the platform built specifically for Malaysia.
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